Refund & Exchange Policy

Effective Date: 10/21/2025
At Royal Halal Market, customer satisfaction and food safety are our top priorities. Please review our refund and exchange policy before making a purchase.

1. No Refund Policy on Specific Items

To ensure product quality and compliance with health regulations, we maintain a strict no-refund and no-exchange policy on the following:

• Meat and poultry products
• Perishable or frozen food items
• Discounted or final sale items

These products cannot be returned or refunded once purchased.

2. Refund & Exchange Policy for Other Items

For all non-perishable and non-discounted products, refunds or exchanges are accepted within 15 days of purchase, provided that:

• The original receipt is presented
• The item is unused, unopened, and in its original packaging
• The product is in resellable condition

Customers may choose either a refund to the original payment method or an exchange for store credit or another product of equal value.

3. Ineligible Returns

We cannot accept returns or exchanges on:

• Opened or used products
• Items without the original receipt
• Products damaged after purchase due to improper storage or handling

4. How to Request a Refund or Exchange

To initiate a return or exchange, please contact us within 15 days via:
info@royalhalalmarket.com

Visit us in-store at 85 Mine Rd, Stafford, VA 22554
Call (540) 628-0624 for assistance.

5. Store Rights

Royal Halal Market reserves the right to inspect all returned items and to approve or deny a refund or exchange based on the product’s condition and compliance with this policy.